SA MICRO INSURANCE CONSULTANTS

1. General Overview
This Refund Policy outlines the terms and conditions governing refunds for products and services offered by SA Micro Insurance Consultants (referred to as “the Company”) to its members. By purchasing or subscribing to any products or services provided by the Company, members agree to abide by the refund terms stated herein.

2. Refund Eligibility
2.1. Members may be eligible for a refund under the following circumstances:
a. Cancellation within the Cooling-Off Period: Members can request a full refund within thirty (30) calendar days from the date of purchase, provided that no services have been utilized during this period.
b. Unsatisfactory Service: If members are dissatisfied with the quality of service received, they may request a refund within thirty (30) calendar days from the date of service delivery. The Company will assess each case individually.
c. Non-Delivery of Promised Services: If the Company fails to provide services or products as outlined in the agreement, members are eligible for a full refund.
d. Technical Issues: If technical issues beyond members’ control prevent them from accessing or using the purchased services, they may be eligible for a refund.

2.2. Members are not eligible for a refund under the following circumstances:
a. Change of Mind: Refunds will not be issued due to a change of mind or personal preference.
b. Services Already Utilized: Refunds will not be granted if members have already utilized any part of the purchased services.
c. Violation of Terms: If members violate the terms of use or engage in any fraudulent activity, they will not be eligible for a refund.

3. Refund Process
3.1. To request a refund, members must submit a written request to the Company’s Customer Support team at info@samicroinsurance.com within the specified refund eligibility period.

3.2. The refund request must include the following details:
– Members name
– Members contact information
– Date of purchase
– Reason for refund request
– Any relevant supporting documentation

3.3. The Company will review refund requests within five (5) business days and communicate the outcome to the member.

4. Refund Options
4.1. Approved refunds will be processed within twenty-one (21) business days from the date of approval.
4.2. Refunds will be issued using the original payment method unless otherwise agreed upon between the member and the Company.

5. Contact Information
For any questions, concerns, or refund requests, members can contact SA Micro Insurance Consultants’ Customer Support at:
Email: info@samicroinsurance.com
Phone: +27 21 010 7007

6. Amendments
The Company reserves the right to modify or update this Refund Policy at any time. Members will be notified of any changes, and the revised policy will be posted on the official SA Micro Insurance Consultants website.

By purchasing products or services from SA Micro Insurance Consultants, members acknowledge that they have read, understood, and agreed to abide by this Refund Policy.

SA Micro Insurance Consultants